Customer Service Associate

About the Role The Customer Service Associate supports customer interactions, coordinates with internal operations, and responds to product and order inquiries to exceed customer expectations. The role offers a chance to learn a fundamental operation in the company and create opportunities within the Sales Organization for growth and impact. What You'll Do

• Communicate with customers via email and phone.
• Respond to quotation requests clearly, concisely, accurately, and timely.
• Answer questions related to our product offering.
• Pass along high-dollar or high-potential requests to the Sales Organization.
• Find solutions to customer requests by identifying products that fit their needs or close substitutes.
• Communicate with the Warehouse Organization to answer critical questions about customer-impacting work and ensure prioritization.
• Navigate a customer service ticketing system to log and track interactions with customers.
• Accurately tag and capture data within the customer service ticketing system.
• Navigate a cloud-based ERP system to answer customer requests and provide order or product-related documentation.
• Work with peers and leadership to evolve processes and technologies to set the Customer Service organization up for success. What We're Looking For
• Bachelor’s degree in Business, Supply Chain, or a related field.
• 2-3 years of work experience, ideally within a Sales, Customer Service, or Purchasing Organization.
• Strong understanding of sales operations and systems.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and adapt to new software systems including Customer Service platforms, ERP, Warehouse Management, and Business Intelligence tools. Compensation & Benefits
• Salary: $60,000 - $65,000 per year
• Benefits: Health insurance, Paid time off, Vision insurance, Dental insurance, 401(k) with employer match, Bonus based on performance, Short-term and long-term disability, Life insurance