Customer Service Associate

Job title: Customer Service Associate

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• 1st Shift - Monday through Friday
• Hybrid Opportunity - This role would require you to be on-site and able to work hybrid after a period of training time.
• $47,700-$48,700 yearly
• MSA Safety in Cranberry Township, PA is seeking an energetic individual to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.

Duties and Responsibilities:

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Qualifications

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Preferred:

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent.

Preferred:

• Associates degree.

• 1 year of experience in Customer Service and its related tasks.

• SAP Order Management experience.

• LI-ML1

• LI-HYBRID

• At MSA Safety, not every job means sitting at a computer all day. Some jobs here, they're fire, literally. Sure we have colleagues who get excited about spreadsheets, but the majority of us are just excited about the mission, saving lives. The work we do literally helps protect firefighters, industrial workers, people everywhere, maybe even you right now. That's pretty cool, right? If you like working with a team that's got your back, we got you. And if you're seen as more of a quiet, robotic co-worker who doesn't talk too much before you finish your coffee, we've got you too. Sound like your vibe? Check out careers. MSAsafety.com.

• Additional Information

• MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here.

• Contact Us

• Equal Employment Opportunity Employer

• Affirmative Action Employer - Individuals with Disabilities/Protected Veterans

• How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain @msasafety.com or @talent.icims.eu. Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.

• MSA has been told that there are fraudulent job posting on the internet that use the names