Customer Service Associate

Kellanova

Customer Service Associate

Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day-to-day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs. This hybrid role, which includes working one weekend in six and occasional bank holidays, is perfect for someone who thrives in a fast-paced environment.

A Taste of What You’ll Be Doing

• Order Management and Customer Service: Provide proactive, timely, and professional day-to-day order management while partnering with internal and external customers to deliver exceptional service.
• Issue Resolution: Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
• Continuous Improvement: Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
• Proactive Checks: Execute proactive checks to ensure accurate and timely ordering of de-lists, NPD, special packs, and new listings.
• Communication: Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
• Coordination: Work effectively with upstream and downstream functions and third-party service providers to ensure accuracy and timeliness of order processing.

We’re Looking for Someone With

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to analyse data, identify trends, and perform root cause analyses.
• Proactive problem-solving skills and a continuous improvement mindset.
• Ability to work collaboratively with cross-functional teams and external partners.
• Basic computer skills including MS Office 365.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take a few weeks to get back with you by email or phone. If you join our team, you’ll be rewarded for the effort you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

What to know

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity and Inclusion, please visit our website here.