About this role
Customer Service Associate II
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
Job Duties:
- Processing Returns
- Customer Invoicing
- Prepare Forecast Reports
- Administrative Support
- Order Processing
YOU MUST HAVE:
- Advanced English skills written and spoken
- Customer Service Experience
- SAP Experience
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
WHAT'S IN IT FOR YOU?
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind
- A collaborative and inclusive work environment where your contributions are valued
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects
- Access to cutting-edge tools, resources, and a supportive team to help you excel
- The chance to work with a global, innovative company shaping the future in its industry
About Us
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.