About this role
Job title: Customer Service Associate
About the Role The Customer Service Associate supports the store leadership team by executing a variety of store-level tasks to ensure efficient, safe, and customer-focused operations. This role includes food service preparation, point-of-sale transactions, housekeeping, and general store upkeep. You will engage every customer with friendliness, efficiency, and professionalism to uphold the Royal Farms standard of excellence.
What You'll Do
- Customer Service & Engagement: greet customers, demonstrate product knowledge, respond to inquiries, assist with product selection; communicate customer requests to leadership; monitor for damages.
- Point of Sale & Transactions: operate the register, scan and bag items, process various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end; follow ID verification laws for age-restricted products; assist at assisted checkout terminals; monitor transactions to prevent theft.
- Fuel & Beverage Service: handle fuel transactions and monitor fuel court activity; prepare all made-to-order food and beverages per recipes or customer specs; ensure accuracy, quality, and speed; follow food safety standards.
- Merchandising & Stocking: restock products and supplies; check expiration codes; inspect items; discard expired products per procedures.
- Store Cleanliness & Safety: perform routine side work; maintain a clean and organized work area; report unsafe conditions immediately.
- Additional Responsibilities: follow safety, security, and SOPs; uphold the mission, core values, and brand standards; perform other duties as assigned.
What We're Looking For
- Must be at least 16 years old; strong communication and customer service skills; ability to multitask; work independently and in a team; follow safety processes.
- Preferred: Prior experience in food service and/or customer service.
- Success Factors include: customer focus, operational consistency, and team dependability.
- Work Requirements: ability to stand, walk, bend, reach and lift up to 50 lbs; able to perform repetitive tasks; comfortable around hot equipment and cleaners; punctual; need slip-resistant shoes; flexible availability including weekends/holidays and overtime as needed.
Nice to Have
- Prior experience in food service and/or customer service (preferred).
Compensation & Benefits
- Pay Range: USD $15.00 - USD $19.00 /Hr.
- On-site employment at Parkville, MD location.