Customer Service Associate

Customer Service Associate (Southington, CT)

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Customer Service Associate (Southington, CT)

Job Category: Operations

Requisition Number: CALLC002827

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Posting Details

Posted: October 20, 2026

Full-Time

On-site

Locations

Showing 1 location

Southington, CT Office 400 Executive Blvd S

Southington, CT 06489, USA

Southington, CT Office 400 Executive Blvd S

Southington, CT 06489, USA

+0 more locations less locations

Pay or shift range:

$18.50 USD

to

$19.50 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Details

Description

• GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

• As a Self Determination Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Qualifications

• 1 years of experience relevant to the work performed

• High School Diploma or GED required; Associate degree preferred

• As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day.

• Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

Qualifications

Skills

• Behaviors

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Education

Experience

• Licenses & Certifications

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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