About this role
Customer Service Associate (CSA) — Voice
Role Description: A CSA in this role handles incoming and outgoing customer calls related to the client's business, delivering accurate information and resolutions while ensuring a high standard of customer satisfaction.
Roles & Responsibilities
- Handle incoming and outgoing customer calls with professionalism, resolving queries and providing accurate account/billing information
- Update account information and client systems accurately based on customer requests
- Verify and authenticate information as per data protection standards before sharing
- Identify customer needs and promote relevant products/services where appropriate
- Maintain SLA compliance, call quality, and data confidentiality throughout
- Handle multiple tasks simultaneously while prioritizing effectively
Key Eligibility Criteria
- Flexible Work Timing (UK/US/AUS/IND)
- Rotational Weekly Offs
- Rotational Shift — 24/7 Environment
- Willing to work with transport facility provided at non-social hours
- Communication level at CEFR B1/B2 (process specific)
Qualifications
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Undergraduates with a minimum of 1 years' customer service experience will also be considered
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Prior voice experience (preferred)
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Experience in Sales / Retention / Customer Service (preferred)
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Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask candidates for money at any
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stage. Please beware of fraudulent offers and verify all communication through official channels or @firstsource.com email
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addresses.