Customer Service Assistant

Customer Service Assistant

What will your functions be?

• Brindar soporte y atención a clientes nacionales e internacionales.
• Realizar seguimiento a los embarques de importación y exportación.
• Gestionar requerimientos, consultas y novedades de los clientes.
• Mantener una comunicación constante con proveedores, agentes y áreas internas.
• Actualizar información en los sistemas operativos de la compañía.
• Apoyar la coordinación de procesos logísticos y documentación asociada.
• Garantizar el cumplimiento de los acuerdos de servicio y tiempos de respuesta establecidos.

What are we looking for?

Perfil requerido

• Tecnólogo o profesional en Comercio Exterior, Negocios Internacionales o carreras afines.
• Experiencia mínima de 1 año en empresas del sector de logística internacional, desempeñando funciones en áreas de servicio al cliente y/o soporte operativo.
• Nivel de inglés básico (A1 - A2).
• Manejo de herramientas ofimáticas (Microsoft Office, especialmente Excel y Outlook).
• Excelente comunicación verbal y escrita.
• Capacidad de organización, seguimiento y gestión de múltiples tareas.

What do we offer?

Working at our company provides:

• Positive Work Environment: We foster a collaborative and positive workplace that promotes employee well-being and satisfaction.
• Professional Development: We offer growth and development opportunities through our internal mobility platform and personalized training programs.
• Work-Life Balance: We value the balance between work and personal life.
• Compensation: We recognize and reward talent by offering competitive salaries aligned with skills and contributions.
• Additional

Benefits

• We provide complementary benefits such as special promotions for health insurance, training platforms, wellness programs, and other incentives that support overall health and well-being.

• Culture of Innovation: We strive to maintain a culture of innovation where ideas are valued and creativity is encouraged to tackle challenges and seek innovative solutions.

• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where every employee feels valued and respected.

• Corporate Social Responsibility: We are committed to corporate social responsibility, participating in initiatives led by the "Be Green" team at ROMEU, which have a positive impact on the community and the environment.

• By joining our team, you will not only find a place to contribute your skills but also an environment that appreciates and supports your personal and professional development.

• ROMEU is a leading multinational logistics company with a global presence spanning over several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting-edge services. Committed to corporate responsibility, we implement sustainable initiatives, striving to reduce our environmental impact. With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.