Customer Service Assistant

Job title: Customer Service Assistant

Location

Lagos, Lagos, Nigeria

Employment Type Full Time

Work Arrangement On-site

Sector Logistics, Transport & Supply Chain

Experience Level Entry Level (0-2 years)

Application Deadline October 31, 2026

Job Description

We are looking for dedicated individuals to join our team as Customer Service Assistants, contributing to a seamless and positive experience for our passengers.

In this role, you will be responsible for ensuring the accurate capture and processing of baggage weights at check-in desks. You will also manage the storage of unclaimed baggage and assist customers with any baggage-related issues, including lost or damaged items.

Your duties will include advising customers on excess baggage payment procedures and ensuring all baggage is correctly tagged with destination details before it proceeds to screening. You will also be vigilant in identifying and assisting customers with special needs, such as wheelchair users, expectant mothers, or group travelers.

A key aspect of this role involves coordinating with check-in officers and turnaround coordinators to track unloaded baggage. You will also be responsible for identifying and handling any suspicious baggage in line with security procedures and weight limits.

Required Skills

• Attention to detailsTime managementGood communication skillCustomer Service SkillsCommunication Skills

Key Responsibilities

• Ensuring accurate weights of baggage at the check-in desks are captured and processed
• Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
• Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
• Advising and assisting customers on how to process payment for their excess baggage
• Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
• Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
• Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
• Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
• Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
• Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Qualifications

• OND/SSCE
• Exceptional Communication and Interpersonal skills
• High- level numeracy skills
• Strong ability to pay attention to detail