Customer Service Assistant

Customer Service Assistant

• Req ID #: 236910_en_US
• Dublin, Leinster, IE
• Full time

Apply Now en_US

Receive job alerts that match your background and interests – delivered right to your email inbox!

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

We are presently hiring for our Microbial team in Dublin for a Customer Service Assistant for a fixed-term contract with a currently estimated duration of 6 months, which subject to review may be extended.

Collaborative team player with engaging personality and strong administrative skills and excellent attention to detail is required to support our Laboratory Services billing team.

Effectively provide efficient administrative management, follow-up and invoicing of service orders:

• Processing of invoicing orders for laboratory services
• Pro actively collaborate and communicate with stakeholders and departments to identify what needs to be invoiced
• Produce credit notes and necessary adjustments to invoices
• Fill, file and archive documents according to applicable procedures

Client Relationship Management and Engagement

• Collect and process customer requests and anticipate customer needs
• Ensure the interface with customers, sales and the various departments concerned
• Initiate customer account opening requests
• Ensure the opening of accounts via the Web portal and provide professional support
• Participate in maintaining and improving the company’s image by developing a close relationship with the customer
• Organise the collection of unpaid invoices according to the procedures in place
• Bachelor degree in International Trade or equivalent professional experience
• Established track record of profressional experience in a similar position, ideally involving the use of SAP software
• Professionally fluent in English, with French and or additional European language being advantageous
• Excellent organisational skills, rigor, a sense of customer service and interpersonal skills

About Biologics Testing Solutions With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterzation, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

Receive job alerts that match your background and interests – delivered right to your email inbox!

You take great care and effort when you apply for a job with us. Rest assured that we’ll be just as diligent in finding the role that’s right for you. Here’s how our hiring process works:

Job Search

Learn about CRL, our culture, and why we do the work we do while also searching for roles that match your interests and expertise.

Application

Create a profile and apply to as many roles as you have an interest.

Note: Depending on the role, you may be required to include a resume in your application.

Assessment and application review

Complete assessments, if requested, to determine whether the role is likely to be a good fit for you – and vice versa. The recruiter will review your resume and qualifications against the requirements of the role and will determine next steps.

Note: At any point in the process, you can log into your profile to review the status of your application.

Interview

Engage in our interview process by meeting with a group of interviewers who will provide information on the company, culture, and your role while also asking you questions to assess your skills, interests, and expertise. This is also a great time for you to ask questions and better understand how we foster a sense of belonging at Charles River.

Note: Charles River leverages technical and behavioral-based interview questions based on our DNA (Care, Lead, Own, and Collaborate). Please familiarize yourself with the DNA and be prepared to relate your experiences to them.

Job offer and onboarding

Receive a competitive offer either by phone or email from a Charles River recruiter or hiring manager. The offer will include your title, salary, location, and other relevant information.

Note: Upon acceptance, you will work with your recruiter to confirm a start date and will receive paperwork to electronically complete prior to your start. For US-based roles, upon your acceptance, you will be required to take a pre-employment drug screen and pass a criminal background check.

Learn about CRL, our culture, and why we do the work we do while also searching for roles that match your interests and expertise.

Create a profile and apply to as many roles as you have an interest. Note: Depending on the role, you may be required to include a resume in your application.

Complete assessments, if requested, to determine whether the role is likely to be a good fit for you – and vice versa. The recruiter will review your resume and qualifications against the requirements of the role and will determine next steps.

Engage in our interview process by meeting with a group of interviewers who will provide information on the company, culture, and your role while also asking you questions to assess your skills, interests, and expertise. This is also a great time for you to ask questions and better understand how we foster a sense of belonging at Charles River. Note: Charles River leverages technical and behavioral-based interview questions based on our DNA (Care, Lead, Own, and Collaborate). Please familiarize yourself with the DNA and be prepared to relate your experiences to them.

Receive a competitive offer either by