About this role
Company Description
At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.
Job Description
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. The ideal candidate will play a crucial role in ensuring an exceptional customer experience by addressing inquiries, resolving issues, and providing accurate information about our products and services.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order processing, and issue resolution.
- Maintain up-to-date knowledge of company products, services, and policies.
- Record and document customer interactions and transactions accurately in the system.
- Collaborate with other departments to resolve complex customer issues.
- Follow up with customers to ensure their issues are resolved and they remain satisfied.
Qualifications
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Requirements
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High school diploma or equivalent; further education is a plus.
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Proven experience in a customer service role or similar capacity.
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Excellent verbal and written communication skills.
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Strong problem-solving abilities and attention to detail.
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Ability to manage multiple tasks efficiently and work under pressure.
Additional Information
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients