About this role
Job title: Customer Service and Operations
About the Role The role manages customer services for all Algeria customers, processes customer purchase orders, and controls documentation to ensure smooth order execution for ROHA. It involves coordinating orders, communications, and documentation with customers and suppliers for both ROHA India and ROHA Algeria.
What You'll Do
- Process customer orders for both Roha India and Roha Algeria
- Resolve customer complaints and queries
- Update client Master on SAP / CRM
- Order Raw Material Suppliers
- Inform customer delivery dates and delays in orders
- Pro Form Invoices
- Update Client Price master on SAP / CRM
- Credit and Debit memos
- Exports, from start to end – all documents and communication
- Create new Clients on SAP / CRM, Convert Prospective client to SAP / CRM Client
What We're Looking For
- Graduate with relevant years of experience and 5–10 years of experience in Customer Service and operations
- Fluent in English, French, and Arabic
- Minimum 5–10 years in Import/Export and Customer Service in MNCs
- Knowledge of Excel & SAP preferable
Nice to Have
- Experience with SAP/CRM systems, including creating clients and managing documentation
- Familiarity with export documentation and client onboarding processes
Compensation & Benefits
- Salary details are not disclosed in the posting.
- Other benefits are not specified in the posting.