Customer service and Documentation - Executive

• Prepare, release and manage shipping documents viz. IGM, IAL, Import Delivery Order, as per line requirement.

• Coordinate with agents, Liners, Customers over email.

• Checking correctness of HBL & MBL

• Preparation of Import Manifest as per SCMTR and Import Advance List, Export Advance list etc.

• Filling IGM in Odex as per line requirements.

• Issuing Arrival Notice to customer.

• Preparing invoices.

• Manage daily operational activities for liner trade

• Coordinate with VOA, Terminals, Liner to ensure smooth loading and unloading of liner units.

• Provide regular updates to customers on shipment status, potential delays etc.

• Ensure accurate record-keeping and reporting for all operational and financial activities

• Knowledge of liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.

• Adequate knowledge of Documentation activities for handling liner activities at Gujarat ports independently

• Well versed with various formalities of Customs / Terminals

Requirements

• Education: Bachelor’s degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.

• Experience: 3-5 years of experience in Freight Forwarding industry as Documentation and Customer Service

• Knowledge on operational handling of liner containers at Gujarat terminals

• Knowledge on import and export manifestation

• Strong communication skills and Interpersonal skills

• Computer proficiency

7. Technical Skills:

• i. Knowledge in handling liner activities/formalities for documentation & requirements of Terminals / Customs Income Tax etc.

• ii. Good English communication - written/oral

• iii. Knowledge of ISO Tank, Haz cargo, FCL, LCL, & Air Shipments