About this role
Hybrid Dispatcher / CSR Oasis HVAC – Chicago, IL
$24/HR | Hybrid Schedule | Full-Time
Location: 5736 N Western Ave, Chicago, IL 60659
Oasis HVAC is looking for a Hybrid Dispatcher / CSR to help support our growing service department. This role combines customer service, scheduling, and dispatch responsibilities in a fast-paced home service environment.
This position offers a hybrid schedule:
- Thursday & Friday – In Office
- Saturday, Sunday & Monday – Fully Remote
We are looking for someone dependable, organized, and comfortable handling customer calls while coordinating technicians efficiently.
What You’ll Do
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• Answer inbound customer calls professionally and efficiently
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• Schedule service appointments and manage dispatching
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• Coordinate technician routes and communicate schedule updates
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• Assist customers with questions and appointment needs
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• Maintain accurate notes and job information in the system
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• Help manage weekend and after-hours scheduling needs
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What We’re Looking For
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• Previous dispatching and/or CSR experience preferred
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• Strong communication and multitasking skills
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• Ability to stay calm in a fast-paced environment
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• Reliable home office setup with stable internet for remote shifts
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• Strong customer service mindset
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• Experience with ServiceTitan or similar software is a plus
What We Offer
- $24/hour
- Hybrid work schedule
- Full-time stable position
- Growing company with advancement opportunities
- Team-oriented environment
Full Benefits!
If you enjoy helping customers, staying organized, and keeping operations running smoothly, we’d love to hear from you