Customer Service Analyst

Customer Service Analyst

remote type

Onsite

locations

Barueri, São Paulo, Brazil

time type

Full time

posted on

Posted Yesterday

job requisition id

JR101996

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Declaração da Missão

Prestar atendimento aos clientes de consumíveis e peças da M-I, envolvendo desde o recebimento do

pedido até sua entrega no cliente.

O que você vai fazer:

• Analisar e processar os pedidos de impressoras, peças e consumíveis.
• Acompanhar o faturamento dos pedidos processados.
• Acompanhar o backlog e informar o cliente sobre atrasos.
• Contatar departamento de logística para posições de entrega e disponibilidade de faturamento.
• Verificar diariamente os pedidos processados nos portais de compras dos clientes.
• Emitir cotações e enviar aos clientes.
• Apoiar o cliente com relação a reclamações, esclarecimentos ou dúvidas por e-mail e telefone.
• Suporte ao time de vendas quanto aos pedidos de impressoras para faturamento/processamento.
• Suporte ao financeiro quanto solicitações de refaturamento.

Experiência crítica e conhecimento:

• Ensino Médio completo;
• Experiência com atendimento ao cliente;
• Conhecimento em Pacote Office nível usuário
• Português Fluente
• Espanhol Fluente
• Inglês Avançado

Competências desejáveis:

• Superior completo em Administração de empresas e áreas afins.
• Conhecimento em SAP

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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About Us

The brands of Dover Imaging & Identification (DII) combine deep customer understanding, highly skilled personnel, innovation with industry expertise – delivering start-of-art solutions for industries such as food, beverage, personal care, health care, automotive, electronics, fashion and more.

Markem-Imaje, headquartered in Geneva (CH), builds connected and safe supply chains through innovative marking and coding solutions seamlessly integrated with product identification and traceability software and services.

Solaris Laser, with its offices on the outskirts of Warsaw (PL), manufactures innovative and reliable industrial laser equipment for coding, marking, and engraving applications.

Blue Bite, headquartered in New York (US), develops robust, easy-to-use consumer engagement software tools that enable brands to create custom consumer digital experiences through mobile phones.

Systech, headquartered in Princeton (NJ-US), designs digital traceability and serialization solutions for the pharmaceutical, medical devices and nutraceuticals markets.

MS Printing,

headquartered in Milan (IT), offers innovative printing equipment for the demanding and ever-changing market of digital textile printing. The high-quality inks are produced by its sister company JK Group.

Collaborative entrepreneurial spirit, winning through customer, high ethical standards, expectations for results, and respect for people are our core values the define our culture and operations.

Join us at DII to redefine what’s possible!

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