About this role
Customer Service Agent
As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
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Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
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Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
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Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
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Effectively manage competing priorities and stay organized in a fast-paced environment.
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Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
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What You’ll Bring
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Proven experience in a customer service role dealing with both internal and external customers.
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Strong verbal communication skills with a confident and clear phone presence.
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Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
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Ability to remain calm, composed, and positive under pressure.
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A collaborative team player attitude aligned with PERGOLUX’s core values and culture.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.