About this role
Kilimall Careers
Customer Service Agent
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience
- Location Mombasa , Nairobi
- Job Field Customer Care, Success and Service
Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurate responses.
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min
Requirements
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Typing speed of 40 words per Minute
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Degree or diploma in a Business-related Course
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Experience in a similar role
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Good Customer Service Skills
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Good communication skills
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Problem solving skill
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Check how your CV matches this job
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Application Closing Date: 19th October, 2026