About this role
Job title: CUSTOMER SERVICE AGENT - HERTZ RENT A CAR M/F
About the Role A Car Rental Customer Service Agent in South Africa is the primary face of the branch. Your mission is to facilitate seamless vehicle handovers, process contracts, and drive branch sales by offering waivers and upgrades. You will balance heavy administrative duties with fast-paced, high-pressure client interactions, resolving conflicts and maintaining fleet availability.
What You'll Do
- Facilitate seamless vehicle handovers and process contracts.
- Drive branch sales by offering waivers and upgrades.
- Balance heavy administrative duties with fast-paced client interactions.
- Resolve conflicts and maintain fleet availability.
What We're Looking For
- Grade 12 or equivalent
- Valid driver's license (code 08)
- System knowledge advantageous
- Own reliable transport
- Previous customer service or car rental experience
- Ability to work shifts, weekends and public holidays
- Good computer skills and knowledge of Microsoft Office
- Strong administrative and organizational skills
- Ability to show initiative
- Ability to work under pressure
- Well-groomed and presentable
- Self-motivated, reliable and confident
- Meticulous / attention to detail
- General housekeeping of the branch and vehicles
- Able to work within a team environment in high-pressure solutions
- Strong written and oral communication skills
Nice to Have
- Basic knowledge of different vehicles (automatic and manual)