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Customer service agent (CSA)

WestJet
Calgary, Toronto, Vancouver, Edmonton and Winnipeg
On-site

About this role

Job Posting

Who you are

If you are passionate about providing excellent customer service and thrive in fast-paced environment, we would love to have you join the team.

What you'll do

  • As a Customer service agent (CSA), you play an essential role in ensuring our guests have a positive experience getting through the airport, including at check-in, baggage drop, gate operations and much more.

  • Locations

  • Calgary, Toronto, Vancouver, Edmonton and Winnipeg

To be a Customer service agent (CSA), you must:

  • Have a minimum of two years of experience in a customer-facing role

  • Be a Canadian citizen or hold a valid Canadian permanent residency card

  • Complete and pass a criminal background check

  • Complete and pass a functional physical assessment to ensure you are able to meet the physical demands of the role

  • If successful, you will need to be available for a two-week paid training course, part of which will require full-time hours.

  • We also offer a competitive total compensation and flexible benefit package, including the WestJet Savings Plan, owner’s performance award, profit share, and flight privileges.

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