About this role
Job Overview
We are immediately hiring for a Customer Service Agent to join our Contact Center team.
This role requires a dedicated professional with a strong commitment to providing exceptional customer support.
The ideal candidate will be bilingual, fluent in both English and Arabic, with a minimum English proficiency level of C1.
A minimum of two years of experience as a Customer Service Agent within a contact center environment is essential for this position.
You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Only applications from candidates currently in the UAE will be considered.
Location
Dubai, United Arab Emirates
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
October 11, 2026
Job Description
We are immediately hiring for a Customer Service Agent to join our Contact Center team.
This role requires a dedicated professional with a strong commitment to providing exceptional customer support.
The ideal candidate will be bilingual, fluent in both English and Arabic, with a minimum English proficiency level of C1.
A minimum of two years of experience as a Customer Service Agent within a contact center environment is essential for this position.
You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Only applications from candidates currently in the UAE will be considered.
Required Skills
- Bilingual (English/Arabic)
- Customer Service
- Contact Center experience
- Communication skills (C1 English)
- Problem-solving
Key Responsibilities
- Handle customer inquiries
- Resolve customer issues
- Provide customer support
- Maintain customer satisfaction
- Operate within a contact center environment
Qualifications
-
Bilingual English and Arabic is a must with English level C1.
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Minimum 2 year Experience as a Customer Service Agent in Contact Center
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About This Role
-
Dubai's thriving service industry demands exceptional customer engagement, with contact centers serving as the primary touchpoint for clients. This role is vital for maintaining high standards of customer satisfaction and loyalty.
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The Customer Service Agent will be responsible for handling inquiries, resolving issues, and providing support to a diverse customer base. Fluency in both English and Arabic, with a strong command of English (C1 level), is essential for effective communication.
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This position offers a unique opportunity to contribute to the company's reputation for excellent service delivery, directly impacting customer retention and brand perception within a competitive market.
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Who Should Apply
-
How to Stand Out When Applying
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Posted Date
-
September 28, 2026
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