Customer Service & Administrative Coordinator

Job title: Customer Service & Administrative Coordinator

About the Role You will serve as the first point of contact for customers, visitors, and business partners, supporting day-to-day office operations and delivering professional service. This role emphasizes customer support across multiple channels, accurate data management across systems, and contributing to a welcoming, service-oriented environment.

What You'll Do

• Serve as the trusted first point of contact for customers, visitors, and callers, delivering professional and responsive support.
• Build positive customer relationships by addressing inquiries through phone, email, and chat while ensuring a high level of satisfaction.
• Support business operations by maintaining accurate customer, order, and operational information across multiple systems and customer portals.
• Contribute to seamless office operations by coordinating communications, managing correspondence, and supporting administrative processes.
• Partner with internal teams to ensure timely documentation, record retention, and information accuracy.
• Help maintain an organized and efficient workplace environment through administrative and clerical support activities.
• Represent the company with professionalism and a customer-focused mindset in every interaction.
• Assist with special projects, office coordination activities, and other business support initiatives as needed.
• Maintain and evaluate customer scorecards for reporting.

What We're Looking For

• High school diploma or equivalent.
• Six months to one year of customer service, administrative, clerical, or related professional experience; or an equivalent combination of education and experience.
• Experience communicating effectively with customers, guests, and coworkers in both verbal and written formats.
• Experience using standard office equipment and computer applications in a professional work environment.
• Ability to maintain accurate records and manage multiple administrative responsibilities while meeting established deadlines.

Nice to Have

• Previous experience in a receptionist, customer service, front desk, or office support role.
• Experience working with customer portals, order processing systems, or business databases.
• Strong organizational skills with the ability to prioritize competing responsibilities.
• Experience supporting document management, records retention, or filing systems.
• Demonstrated ability to provide exceptional customer service in a fast-paced environment.
• Experience coordinating office events, meetings, or employee activities such as office lunches.