About this role
About the Role Join BC Hydro's customer service team as a Customer Service Accounts Representative at one of our two offices in Vancouver or Vernon. Help BC Hydro customers across the province with their bills, safety information and service inquiries from a modern, supportive contact centre environment.
What You'll Do
- Interact with 50 to 100 customers per day in a fast-paced contact centre and provide empathetic, attentive listening to resolve concerns.
- Deliver first-call resolution where possible and share accurate information about bills, power safety, infrastructure and services.
- Work with a collaborative team in a unionized environment (MoveUP) and participate in ongoing coaching and development.
- Complete six weeks of comprehensive paid training with ongoing post-training coaching and support.
- Adapt to center hours (Mon-Fri 7 a.m.–8 p.m.; Sat 9 a.m.–5 p.m.; closed Sundays/holidays).
What We're Looking For
- Strong customer service orientation, excellent communication and problem-solving skills.
- Ability to manage a high-volume workload in a contact centre while maintaining quality and empathy.
- Effective listener with the ability to understand customer needs and guide them to resolution.
- Flexible, team-oriented, and comfortable working in two locations (Vancouver or Vernon).
- Eagerness to participate in training and ongoing development within BC Hydro's environment.
Compensation & Benefits
- Salary: Start at 18.96/hour with total compensation of 22.29/hour when including the 17.58% in lieu of benefits and paid time off.
- Shift premiums for evenings.
- Six weeks of paid training, ongoing coaching, mentorship, and development opportunities.
- Access to a respectful, supportive team culture and MoveUP union environment.