About this role
About the Role The Customer Returns and Shipping Associate supports the Staples Brighton store by processing returns, preparing packages, and assisting customers with shipping needs in a collaborative, team-oriented retail environment. This onsite, part-time role includes training and opportunities to grow within the store. What You'll Do
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
- Provide strong customer service, identifying customer needs for shipping and explaining options
- Maintain the Shipping area to ensure efficient processing and storage of packages
- Ensure supplies required to process Ship and Returns are in stock
- Be flexible on responsibilities (online pick-ups, cleaning, and other duties as assigned)
- Engage with customers to create a positive environment and drive additional sales What We're Looking For
- Flexible schedule based on the store's needs
- Ability to engage with customers and understand their needs to drive additional sales
- Ability to lift/push/move materials up to the 100-pound range
- Strong attention to detail, organization, and teamwork in a fast-paced retail environment
- No visa sponsorship Compensation & Benefits
- Hourly pay: $14 per hour
- Onsite part-time role; generous paid time off, weekly pay and career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- 401(k) plan with company match; dental and vision insurance; medical coverage (full-time eligible)
- And many more benefits