Customer Retention Finance Manager

Job title: Customer Retention Finance Manager

Finance Manager, Customer Retention - Drive Growth in SaaS & Digital Construction

Maximize customer lifetime value and reshape retention strategies across a dynamic digital construction ecosystem by translating complex data into powerful financial insights.

What Makes This Role Great:

In this high-impact role, you will lead the financial strategy for customer retention across the AECO segment, serving as a trusted analytical partner to executive leadership while directly influencing key SaaS metrics like Net Revenue Retention and Customer Lifetime Value.

Key Exciting Responsibilities:

• Build and refine sophisticated financial models driving customer success, support, and renewal assumptions to accurately forecast churn and retention.
• Design automated, scalable Business Intelligence dashboards to track customer health trends and identify critical factors for platform stickiness.
• Partner with Global Support and Customer Success teams to evaluate customer metrics and proactively mitigate churn risk.
• Collaborate with executive stakeholders to align financial insights with core objectives to boost Net Revenue Retention and scale operational efficiency.
• Monitor and optimize primary performance indicators, including Customer Lifetime Value, Net Retention Rate, and overall Cost to Serve.

Essential Skills & Experience:

• Significant progressive finance experience, including dedicated leadership or management experience.
• Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
• Advanced proficiency in BI tools and data visualization to build automated reporting models.
• Proven ability to translate operational datasets into actionable, executive-level financial insights.

Bonus Points For:

• Experience in the Architecture, Engineering, Construction, and Operations (AECO) software domain.
• Expertise in Net Revenue Retention (NRR) optimization strategies and customer success operational metrics.

Logistics:

Location: Westminster, CO or Portland, OR

Travel Requirement: 0-10%

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Finance Manager, Customer Retention, SaaS Finance, FP&A, Net Revenue Retention, Business Intelligence, Churn Analysis, Customer Lifetime Value, Financial Modeling, Digital Construction

Compensation and benefits will be discussed during the interview process. This compensation range is based on a full-time schedule. Trimble reserves the right to pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances.

Our commitment to diversity and inclusion is reflected in our hiring practices. We are an equal opportunity employer and value differences in race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected characteristic. We are committed to offering accommodations for candidates and employees with disabilities or sincerely held religious beliefs where required by law.

For more, please see Trimble's Code of Business Conduct and Ethics.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].