About this role
Customer Renewals Specialist Health
All Locations
Stockport
All Locations is a required field
Advertising Salary
£27976 + Bonus + Benefits
Contract Type
Permanent
Function
Sales & Customer Services
External Advertising End DateClosing Date:
10 Nov 2026
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Customer Renewals Specialist Health
About The Role
Team - Retention - Health
Working Pattern - Monday- Friday 09:00-17.30, (1 late until 7pm). Hybrid - 2 days per week in the Stockport office (after training)
Remuneration - Bonus up to an extra £18,000 per annum OTE. Basic salary increases to £28,676 after passing probation.
We are happy to discuss flexible working!
Top 3 skills needed for this role
- Strong Customer Communication
- Proven Sales & Retention Capability
- Excellent Rapport Building
What This Role is All About
We’re looking for a Renewals Sales Executive to join our Health Retention team, supporting existing customers and helping them get continued value from their Vitality cover. This is a fast-paced, customer-focused role combining service and sales, with responsibility for understanding customer needs, resolving queries and retaining business through confident, engaging conversations.
What You'll Be Doing
- You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
- You will take inbound calls from our existing customers, answering queries about their product
- Assist with any questions the customer is facing with the aim of retaining their business
- Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
- Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc
What do you need to thrive?
- Passion for great customer service
- Excellent communication skills
- A good level of computer literacy
- Previous experience in customer service and sales would be beneficial, but not essential
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy
About You
About Us
We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we’re the right fit for you? We can’t wait.
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Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
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