About this role
Customer Relationship/Retention Manager
Duties and Responsibilities
- Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
- Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
- Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
- Improve the overall customer relationship, delivering reliable administrative support and customer service.
- Schedule and conclude status meetings with appropriate development resources and customers.
- Provide proper account reconciliation and credit notes to customers for down time experienced.
- Maintain complete and accurate customer correspondence data.
- Assist sales team in business acquisitions, planning, retention and management.
- Develop and update client related reports.
- Identify and reports on continuing problems in an effort to minimize future negative customer impact.
- Proactively follow up disconnected clients to get their links reconnected and resolve issues.
- Manage customer portfolio to maximize relationship building opportunities.
- Run periodic customer satisfaction survey.
Job Features
- Job Category: Customer Service
- Minimum Qualification: Bachelors
- Years Experience: 4