About this role
Job Posting
- Job Title: Customer Relationship Management (CRM) Officer
- Location: Maryland, Lagos
- Employment Type: Full-time
Job Summary
- We are seeking a customer-focused and organized Customer Relationship Management (CRM) Officer to manage customer relationships, maintain accurate customer records, follow up on leads and enquiries, and ensure excellent customer satisfaction.
Key Responsibilities
- Create, design, and publish engaging content across the company’s online platforms.
- Plan and support digital marketing activities, including brand promotion, strategic advert placements, and research.
- Work with the team to develop creative content ideas for online platforms.
- Monitor the company’s official email account and ensure prompt responses.
- Write engaging blog posts.
- Conduct data mining to support marketing, customer engagement, and business reporting.
- Manage website content and track weekly analytics.
Qualifications & Experience
- B.Sc. / HND in Business Administration, Marketing, Mass Communication, or a related field.
- 2–4 years of relevant experience in customer relationship management, digital marketing, social media management, or a similar role is an advantage.
- Proficiency in social media platforms, website content management, and analytics tools is desirable.
- Good knowledge of CRM software and Microsoft Office.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail and customer-service orientation.
Required Skills & Competencies:
- Strong written and verbal communication skills.
- Experience creating content for social media and other digital platforms.
- Good organizational and document management skills.
- Ability to track website and social media performance and prepare reports.
- Professional and responsive approach to customer and client communications.
- Strong attention to detail and ability to work collaboratively with a team.
Salary
N100,000 - N150,000 / month.
Application Closing Date
30th November, 2026.