Customer Relationship Coordinator

Customer Relationship Coordinator

Key Responsibilities

• Trusted Partnership

• Partner with Sales to manage and support strategic customers.

• Build strong, long-term customer relationships to drive retention, growth, and positive customer experience.

• Understand customer goals and align internal teams to deliver on commitments.

• Customer Success & Issue Resolution

• Understand customer needs and connect them with relevant Maersk products and solutions.

• Drive customer satisfaction and successful execution of customer solutions.

• Proactively address customer pain points and coordinate cross-functional teams to resolve issues promptly.

• Commercial Process Management

• Coordinate customer allocation and ensure commitments are met.

• Support Ocean tender activities and follow up with Sales and relevant stakeholders.

• Coordinate Logistics RFI/RFP, contracting, and contract renewals in line with pricing guidelines.

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.