Customer Relations, Website & Social Media Officer

No.8 Boutique Hotel Ilorin

Job Posting Source

Customer Relations, Website & Social Media Officer

Location: No.8 Boutique Hotel, Ilorin

Employment Type: Full-time

Reports To: Hotel Manager

Job Summary

No.8 Boutique Hotel Ilorin is seeking a proactive and creative Customer Relations, Website & Social Media Officer to enhance guest experiences and manage our online presence. This role requires excellent communication skills, digital marketing expertise, and a passion for hospitality. The ideal candidate will handle customer interactions, manage the hotel’s website and social media platforms, and ensure a seamless and engaging brand presence both online and offline.

Key Responsibilities

Customer Relations:

• Serve as the primary contact for guest inquiries, feedback, and complaints, ensuring a warm and professional response.
• Enhance guest satisfaction by addressing concerns promptly and ensuring excellent service.
• Build and maintain strong relationships with guests to encourage repeat visits and positive reviews.
• Monitor guest feedback on review platforms (TripAdvisor, Google Reviews, etc.) and respond professionally.
• Work closely with the front desk and operations team to ensure guests receive top-notch service.

Website Management:

• Oversee and update the hotel’s website to ensure content is fresh, engaging, and accurate.
• Manage online booking functionalities, ensuring a smooth user experience for guests.
• Collaborate with the management team to keep promotions, offers, and event details up-to-date.
• Optimize website content for SEO to improve online visibility.

Social Media Management:

• Develop and implement engaging social media strategies for platforms such as Instagram, Facebook, Twitter, and TikTok.
• Create and post high-quality content, including photos, videos, and promotional materials.
• Monitor social media engagement, responding to messages, comments, and inquiries in a timely manner.
• Run social media campaigns and promotions to drive bookings and brand awareness.
• Track and analyze social media performance using analytics tools to optimize strategies.
• Engage with online travel and hospitality communities to enhance the hotel’s digital presence.

Requirements

• Strong background in customer service, hospitality, or digital marketing.
• Experience managing social media accounts for a brand, preferably in the hospitality industry.
• Proficiency in website management and content updates (WordPress or similar platforms).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong writing and creative skills for social media content.
• Ability to multitask and work in a fast-paced hospitality environment.
• Knowledge of online booking platforms and hotel review sites is an advantage.
• Experience with social media analytics and marketing tools is a plus.

Preferred Qualifications:

• Degree or diploma in Hospitality Management, Marketing, Business Administration, or a related field.
• Photography and basic graphic design skills (Canva, Adobe Suite) are a plus.

What We Offer

• Competitive salary and benefits.
• A dynamic and creative work environment in a top-tier boutique hotel.
• Opportunities for career growth and professional development.
• A supportive and collaborative team.