Customer Relations Operations Manager
About this role
Job title: Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders.
This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
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