About this role
Job Description
The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.
Tasks & Responsibilities:
- Maintains internal & external Customer Portal Management
- Supports deployment of LEONI quality strategy based on customer requirements
- Participates in Quality meetings with the customer
- Supports at customer process audits and production process and product approval (ppa) within an OEM account
- Supports at customers in problem solving and follow-up of containment & rework actions
- Supports to organize and follow-up rework/sortings
- Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
- Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
- Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
- Supports the ordering of material for customer repair and own stock
- Organize meetings with LEONI production plants for follow-up with claims
Qualifications and Experience
- Proficient Spanish
- Engineering degree
- 5-7 years of experience in a similar position
- Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
- Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
- Experience in automotive industry, harness makers is a plus.
- Assertive communication skills, proactive, decision making and service attitude
Benefits
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Benefit offerings to be discussed throughout interview process.
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Location and job type
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Location: Troy
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Type of job: Onsite
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Date: new