Customer Quality Manager

About the Role The Customer Quality Manager leads and manages customer-facing quality activities to ensure products and services meet or exceed customer expectations. This role serves as the primary liaison between customers and internal teams on quality performance, requirements, and compliance, and drives continuous improvement to strengthen global customer relationships. What You'll Do

• Provide customer quality leadership as the primary global point of contact for all customer quality-related matters.
• Build and maintain strong relationships with key customers, understanding their quality requirements and expectations.
• Lead customer audits, assessments, and quality reviews.
• Develop global customer quality strategies and action plans.
• Lead resolution of customer complaints, field returns, and escalations across regions. Coordinate cross-functional teams (Engineering, Manufacturing, Supply Chain) to investigate root causes and implement corrective actions (8D, 5 Why, RCCA).
• Track and report customer quality metrics. Ensure timely communication and transparency with customers during issue resolution.
• Identify trends in customer complaints and drive global quality improvement initiatives. Lead improvement projects targeting defect reduction, process stability, and customer satisfaction.
• Partner with manufacturing sites to ensure consistent quality practices and preventive measures.
• Work closely with Engineering on new product introductions (NPI) to ensure customer quality expectations are integrated early.
• Support Supply Chain with supplier quality escalations impacting customers.
• Collaborate with Operations to drive process improvements that reduce customer issues.
• Provide regular customer quality performance reports to executive management. Maintain dashboards for KPIs including: Customer PPM/DPPM, On-Time 8D closures, Customer Satisfaction Scores, Audit performance. What We're Looking For
• Bachelor's degree in Engineering, Quality Management, or related technical field required; Master’s degree preferred.
• 7–12 years of experience in Quality Management, preferably in a global manufacturing or technology environment.
• Direct experience managing customer-facing quality activities. Strong knowledge of quality tools/methods (8D, FMEA, SPC, APQP, VDA, Lean/Six Sigma).
• Excellent communication and customer relationship management skills.
• Strong leadership and ability to influence across global, cross-functional teams.
• Analytical mindset with strong problem-solving abilities.
• Ability to travel internationally (20–40%).
• Proven ability to work in a fast-paced, multicultural environment. Compensation & Benefits
• Salary range is not specified in the posting. Any compensation range provided for a role is an estimate determined by available market data; the actual amount may be higher or lower depending on the candidate's knowledge, skills, abilities, and geographic location. If you have questions, speak to your recruiter about the flexibility and detail of our compensation philosophy.