About this role
Job title: Customer Quality Expert
About the Team The Customer Quality team serves as the primary quality interface between ZF and Japanese OEM customers (JOEMs), ensuring customer satisfaction and protecting customer operations from quality-related risks. The team leads customer quality management activities throughout the product lifecycle, including product and process approvals, change management, launch support, and claim handling. Working closely with manufacturing plants, engineering, supplier quality, and customer representatives, the team drives continuous quality improvement and promotes a proactive quality culture across the organization.
What you can look forward to as Customer Quality Expert:
- Create and maintain strong relationships with customers regarding quality matters, ensuring Voice of Customer (VoC) feedback is effectively communicated and understood within the organization.
- Coordinate customer quality activities to prevent quality risks, including customer PPAP, change management, launch audits, and inspection data submissions.
- Handle 0km claims (technical and logistics) through SAP and facilitate structured