About this role
Job title: Customer Quality Engineer
About the Role The on-site customer quality representative will report to the Quality Manager and act as the customer liaison on site, ensuring the application of Lear's quality policy in alignment with customer requirements and IATF standards. This role supports the launch of Lear's new plant in Bizerte, Tunisia and focuses on driving operational excellence and customer satisfaction.
What You'll Do
- Act as main communication partner for the customer
- Manage action plans for customer quality concerns
- Manage and track all customer KPIs including setting and implementation of action plans
- Support and participate on P-FMEA
- Manage customer claims
- Prepare 8D reports
- Lead problem solving meetings
- Cooperate with APQP Engineers
- Track PPAP in serial production and customer release evidence
- Actively participate in change management (product & process)
What We're Looking For
- Engineering degree
- More than 3 years of experience in automotive industry in a similar position
- Experience in customer quality role
- Knowledge and practical experience with P-FMEA, PPAP and 8D
- Knowledge of ISO 9001, IATF 16949, 19011
- SAP knowledge or similar ERP system is appreciated
- Good knowledge of Office tools (Excel)
- Strong organizational skills
- Good analytical vision
- Language Skills: Good communication in French and English is required
Nice to Have
- SAP knowledge or similar ERP system is appreciated
Compensation & Benefits
- We offer a fantastic place to work that embraces diversity, opportunities for growth and the chance to be part of a company that puts its people first.