About this role
About the Role The Customer Project Manager leads the post-sale technical deployment, onboarding, and operational success of Wallbox’s AC and DC charging solutions. This role bridges customer requirements with installation delivery, ensuring reliable deployments in critical ecosystems such as data centers, fleets, and utilities. What You'll Do
- Lead technical project onboarding, including customer training, technical documentation, and initial deployment roadmap execution.
- Ensure smooth installation, commissioning, and integration of AC and DC products.
- Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
- Drive CSAT by escalation management and coordinating with Technical Support and Field Service teams to resolve critical infrastructure incidents (e.g., hardware faults, supply/parts issues).
- Collaborate with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
- Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives. What We're Looking For
- 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
- Proven track record managing large, complex accounts and multi-stakeholder relationships.
- Strong relationship management and consultative skills.
- Technical understanding of hardware/software solutions, ideally in energy or mobility.
- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
- Excellent communication and interpersonal skills.