About this role
Job title: Customer Project Delivery
About the Company
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Customer Project Delivery
- Problem-Solving: Strong analytical mindset and ability to navigate ambiguous customer requirements. Solution-oriented approach to complex data challenges. Pragmatic problem-solver who prioritizes delivery.
- Requirements Gathering: Ability to ask clarifying questions, understand customer business context, and translate needs into technical scope.
- Teaching Ability: Demonstrated ability to mentor junior analysts; comfort explaining technical concepts clearly without being condescending.
- Time Management: Ability to manage multiple projects and deadlines effectively; strong organizational skills and ability to prioritize.
- Attention to Detail: Impeccable attention to detail in data work, documentation, and customer deliverables; meticulous in testing and validation.
- Technical Aptitude: Strong technical foundation and demonstrated ability to quickly evaluate and learn new technologies and tools.
- Interpersonal
Skills
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Patient, collaborative, and professionally skilled at navigating complex customer and team interactions.
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What Success Looks Like
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In 6 Months
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Delivered numerous customer analytics projects on time and within scope
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Established dbt and Snowflake best practices, standards, and code review processes that the team consistently follows
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Created and documented reusable code patterns, project templates, and technical assets
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Team members demonstrate measurable growth in dbt expertise, code quality, and project delivery confidence
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Zero critical data quality issues in the first 30 days post-handoff on all delivered solutions
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Team members report positive feedback on technical mentoring, code review quality, and leadership
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Comprehensive, customer-ready handoff documentation for all delivered projects
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Proactive identification of customer expansion opportunities and next-phase solutions
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About the Team
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Reports to: Senior Manager - Professional Services
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Interfaces with: Customers (primary), Professional Services leadership, Product team, Data/Engineering teams
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Have we piqued your curiosity?
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Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
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Want to learn more about Playlist?
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About us