Customer Partner

About the Role As the Customer Partner at Roche, you will drive growth in the assigned territory by executing the end-to-end sales process, building value-based relationships, and delivering customer solutions that improve patient outcomes. You will collaborate with cross-functional teams and key stakeholders to expand market share, ensure customer satisfaction, and support Roche's healthcare goals.

What You'll Do

• Lead the sales process including prospecting, qualification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation, and ensure after-sales support is maintained at the highest standard.
• Build long-term value-based relationships by continuously uncovering customers' changing needs, improving customer experience, anticipating opportunities for their business and adding value through creative solutions and products.
• Develop and build strategic engagement with KOLs and relevant stakeholders in key accounts; be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve Roche's business strategy and goals.
• Identify and develop business opportunities within the area of responsibility; collaborate across teams to ensure attainment; implement a sales management process to assist the team in identifying and prioritizing customers and prospects.
• Develop and lead implementation of annual territorial plans with the goal of achieving sales objectives and future growth; identify new accounts in line with the marketing strategy; retain, extend and acquire customers through effective identification of opportunities and creation of solutions.
• Update accounts and contacts in Salesforce regularly to ensure data accuracy; monitor opportunities; basic troubleshooting; proficient in Global Deal Calculator (GDC) for preparing sales proposals; participate in relevant marketing events/exhibitions/trade shows and training sessions for customers.
• Promote co-positioning of cross-portfolio products, where applicable, to maximize Roche total revenues and profitability.
• Collaborate effectively with other internal cross-functions and stakeholders to ensure needed sales support and delivery of programs/products; share competitive intelligence with teams.

What We're Looking For

• Commercial awareness and product knowledge.
• Strong critical thinking and problem solving skills.
• Excellent client-facing, communication, negotiation and influencing skills.
• Efficient, organized, detail oriented and result driven.
• Team player with ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional and fast-changing environment.
• Bachelor or Master Degree in Health/Science/Medical disciplines; ideally at least 1 year of related experience in a similar industry.
• Ability to travel interstate as required by the position; possession of a valid Malaysian driver’s license.
• IT and people management experience would be an added advantage; marketing and business development experience beneficial; high computer literacy and technical ability.

Nice to Have

• IT and people management experience would be an added advantage.
• Marketing and business development experience beneficial.
• Ability to travel interstate as required by the position (Central & East Coast).

Compensation & Benefits

• Salary and benefits not disclosed in the posting.