Customer Operations Supervisor Order Management

Job title: Customer Operations Supervisor Order Management

Lead the Charlotte team that keeps customer orders accurate and on time before they are released to manufacturing. You will coach and develop Order Management Specialists, resolve order discrepancies with customers, and drive measurable gains in order quality, speed, and customer experience. This is a hands-on leadership role reporting to the Manager, Order Management, with negligible travel.

Key Responsibilities

• Lead and develop a team of Order Management Specialists through onboarding, coaching, career development, and performance management.

• Oversee daily order entry across customer channels and intake methods, including manual entry, electronic data interchange (EDI), robotic process automation (RPA), and customer portal, stepping in hands-on when needed.

• Track and act on team key performance indicators (KPIs), including order accuracy, cycle time, case timeliness, and backlog aging, and balance workload across queues.

• Serve as the escalation point for order holds, releases, and discrepancies, ensuring each has a clear owner, committed date, and documented resolution.

• Drive continuous improvement by identifying root causes of order errors and partnering with Sales, Program Management, Planning, and Logistics on lasting fixes and adoption of new processes and tools.

• Required Qualifications

• Associate's degree.

• 3+ years of experience in order management, customer operations, customer service, or a related commercial role.

• Experience working in a transactional environment.

• Proficiency with Microsoft Office Suite.

• Desired Qualifications

• Bachelor's degree.

• Prior people leadership experience.

• Experience with SAP, ECC and Salesforce.

• Order management or customer operations experience in a manufacturing or business-to-business (B2B) environment.

• Familiarity with EDI, RPA, or customer portal order processing.

• Experience with Performance Excellence (PEx), Lean, and Kaizen.

• Experience using Power BI or other reporting tools to support operational decisions.

• This position does not support immigration sponsorship.

• The range for this position is $72,934.00 - $100,285.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

• A job that shapes a life.

• Corning offers you the total package.

• Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.

• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

• We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

• Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. Nearest Major Market: Charlotte