Customer Operations Specialist (Contract)

Job Title: Customer Operations Specialist (Contract) Location: Philippines (Remote) Duration: 12 months with potential to extend.

About OpenTable

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

About the Job

As a Customer Operations Specialist on our International RSS team, you will provide end-to-end operational and administrative support for our international customer base. You will play a crucial role in managing configuration setups, and maintaining high-quality account data. Working collaboratively across cross-functional teams, you will drive process improvements, and leverage modern tools for automation. This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment.

Responsibilities

• Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts.

• Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders.

• Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency.

• Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes.

• Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently.

• Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.

• Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.

Minimum Qualifications

• 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.

• Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.

• Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.

• Strong written and verbal communication skills with a track record of effective stakeholder collaboration.

• Proficiency using Microsoft Office or Google Workspace suite.

Preferred Qualifications

• Experience in the restaurant, hospitality, or SaaS technology industry.

• Prior background onboarding customers, delivering software training, or conducting quality assurance audits.

• Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.

• Familiarity with reporting tools, data analysis, and promotion creation systems.

• Familiarity with OpenTable products and restaurant operational workflows.

Benefits

• Benefits of this role will be discussed during the interview process.

• Work Environment & Flexibility

• At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

• Inclusion

• We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

• If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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