Customer Operations Manager

About the Role Silvus Technologies, a Motorola Solutions company, is seeking a Customer Operations Manager to serve as the primary post-sales operational liaison between key customers and Silvus manufacturing and internal teams. The role manages purchase orders, production schedules, and delivery coordination to ensure on-time delivery and successful integration into customers’ long-term production roadmaps. 100% remote work may be possible depending on location. What You'll Do

• Customer Relationship Management: Serve as the primary point of contact for post-sale customers, managing day-to-day operational needs and escalations. Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmap alignment.
• Demand Planning & Forecast Integration: Work with customer demand planners to ingest production forecasts and translate them into actionable data for internal manufacturing and supply chain teams to prevent stockouts or overages.
• Delivery Management: Track and manage open purchase orders to ensure on-time delivery commitments; partner with manufacturing and logistics to resolve delays.
• Technical Advocacy & Issue Resolution: Identify technical hurdles or integration challenges; partner with Engineering to resolve issues and manage the escalation process for hardware defects or shipping delays.
• Lifecycle Management: Monitor component performance in the field; communicate End-of-Life notices and transition customers to next-generation components.
• Cross-Functional Collaboration: Act as the 'Voice of the Customer' internally, providing feedback to Product Development to influence future designs.
• RMA Management: Manage the Return Merchandise Authorization process to ensure replacements are provided promptly and the 'dead' part is returned for analysis.
• Regional Expertise: Navigate the regulatory and logistical complexities of key regions, including Germany and Ukraine.
• Additional duties as assigned. What We're Looking For
• Self-motivated professional who thrives in fast-paced, ambiguous environments and takes ownership of multitasking and shifting priorities.
• Languages: Excellent verbal, written, and presentation skills in English and Ukrainian.
• Education: Bachelor's degree in Engineering, Supply Chain Management, or a related technical field.
• Experience: 5+ years in a post-sales, account management, or technical project management role, preferably within Defense, Aerospace, Robotics, or Semiconductor industries.
• Analytical Prowess: Ability to analyze complex spreadsheets and production schedules to identify discrepancies between demand and supply.
• Communication: Demonstrated ability to translate customer needs into feasible production constraints.
• Industry Knowledge: Familiarity with the drone ecosystem (UAV regulations, flight controllers, propulsion systems) is a significant plus.
• Experience managing military or defense-sector clients is considered a significant asset.
• Travel: Willingness to travel 10-25%.
• All employment is contingent upon successful background check. Nice to Have
• Familiarity with drone ecosystem is a significant plus.