Customer Operations Executive - European Spanish Speaking

Customer Operations Executive - European Spanish Speaking

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

Customer Operations Executive - Funding Team

Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners.

This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.

What you'll do

• Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps

• Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting

• Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions

• Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion

• Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded

• Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early

• Share feedback from customers and partners to help improve our processes

• What we're looking for

• Native-level European Spanish and fluent English, both written and spoken

• Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip

• Excellent attention to detail, particularly when reviewing documentation

• Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track

• Interest in fintech, SME finance or financial services

• Organised, adaptable and eager to learn

• What happens next?

• Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!