About this role
Customer Operations Associate (Order-to-Invoice) with French
In this role, a typical day will include:
- Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
- Act as a liaison between customers and internal teams (production, distribution) for order-related matters
- Ensure timely and accurate invoicing for all customers by accurate order entry practices
- Oversee complex return cases, including high-value credits and regulatory compliance.
- Analyse and resolve customer issues promptly, ensuring effective communication and resolution
- Act as escalation point for disputes related to billing, delivery, and returns.
- Manage customer complaints and dissatisfaction proactively to maintain loyalty.
WHAT YOU’LL BRING TO ALCON:
- Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
- English + French (proficient level).
- Experience in corporate environment, preferably in Shared Service or GBS.
- Knowledge of SAP or Sales Force, Excel skills.
What we can offer you:
- Truly international environment and daily interactions with colleagues from all over the world
- Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
- Attractive compensation package (including bonus scheme) + language allowance
- Employment contract, full‑time position
- Hybrid work possibilities (3/2/weekly)
- Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw
Alcon Careers
See your impact at alcon.com/careers