About this role
About the Team
Trade Financial Services (TFS) is a core business line within ING Wholesale Banking. We provide financial security products including Bank Guarantees, Letters of Credit, and Documentary Collections to corporate and institutional clients worldwide.
As a Customer Journey Expert, you will help strengthen and future-proof the TFS back-end landscape, with a particular focus on payments, TI+, and the ING/PSS domain. You will translate business and operational requirements into practical solutions that create value for customers while ensuring secure, compliant, and efficient operations.
What You'll Do
As part of a collaborative Agile environment, you will:
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Drive improvements to TFS back-end capabilities supporting global trade finance products.
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Translate business and operational requirements into clear functional specifications and user stories.
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Coordinate end-to-end delivery initiatives, from requirements gathering through testing and implementation.
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Bridge business and technology teams to ensure solutions meet customer, operational, and regulatory needs.
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Build expertise in trade finance customer journeys, payment processing, and back-end banking systems.
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Support User Acceptance Testing (UAT) and ensure successful implementation of new functionality.
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Work closely with Operations, IT, Product, PSS, and external vendors to deliver high-quality solutions.
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Identify opportunities for process optimization using operational insights, customer feedback, and data analysis.
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Contribute to stable, secure, and compliant banking operations.
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What We're Looking For
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We're looking for a motivated professional who combines business understanding, analytical thinking, and delivery excellence.
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Required Qualifications
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Bachelor's or Master's degree.
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At least 3 years of relevant professional experience.
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Experience in payments, trade finance, banking operations, or product delivery.
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Strong stakeholder management and communication skills.
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Experience working with cross-functional teams including IT engineers, business analysts, and operations teams.
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Excellent verbal and written English communication skills.
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Preferred Knowledge & Experience
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Knowledge of payment processing within ING, particularly within the PSS domain.
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Understanding of payment messaging and infrastructure, including:
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SWIFT
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ISO 20022
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Payment routing
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Loro and Nostro accounts
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ISA account structures
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Experience with TI+ or comparable banking back-end platforms.
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Agile delivery experience.
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Project management or change delivery experience within banking or financial services.
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Who You Are
You are:
- Customer-focused and solution-oriented.
- Curious and eager to continuously learn and develop.
- Comfortable navigating complexity and ambiguity.
- Analytical, structured, and capable of transforming complex challenges into practical solutions.
- Proactive, resilient, and able to take ownership.
- A collaborative professional who values teamwork and open communication.
- Passionate about driving meaningful change and improving customer experiences.