About this role
Job title: Customer Insights Manager
About the Role
The CIM (Customer Insights Manager) collaborates with internal clients to support business decision-making by providing required information and data. It partners with multiple departments to create research briefs, select methodologies, and translate insights into actionable business outcomes. It also focuses on enhancing research methodologies and making recommendations to improve business outcomes.
What You'll Do
- Conduct regular and ad-hoc customer research projects
- Coordinate with external suppliers and agencies
- Oversee the research process
- Perform desk research
- Develop research designs and tools for in-house research projects
What We're Looking For
- Experience in customer insights research and data-driven decision making
- Ability to collaborate with multiple departments to develop research briefs and select methodologies
- Experience coordinating with external suppliers and agencies
- Strong desk research skills and capability to develop research designs and tools
- Strong communication and ability to translate insights into business recommendations