About this role
Industry / Sector: FMCG & Consumer Goods Location: Dubai, United Arab Emirates Experience: Relevant experience in customer research, insights or experience design Academic background: Master's in Psychology, Marketing, Business Analytics or related field, or equivalent professional expertise Employment type: Full-time Work arrangement: On-site, Dubai Salary: Negotiable, depending on experience
About the opportunity
Our client in the FMCG & Consumer Goods sector is searching for a Customer Insights & Experience Research Lead based in Dubai.
Role overview
Lead applied customer research and turn quantitative and qualitative findings into service improvements.
Key responsibilities
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Design surveys and research plans.
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Analyse customer journeys, feedback and service metrics.
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Present insight reports and improvement priorities.
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Coordinate research stakeholders and external partners.
Qualifications & skills
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Research methods, survey design and data interpretation.
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Qualitative interviewing and presentation skills.
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Excel, SPSS, R or BI tools advantageous.
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Relevant postgraduate qualification or equivalent demonstrable expertise.
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Professional English and ability to work collaboratively in a multicultural environment.
Who can apply
Master's or MBA graduates and early-to-mid-career professionals with the experience described above. Equivalent demonstrable expertise will also be considered.
What we offer
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Career development and professional growth opportunities within an established organisation in the sector.
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Exposure to a dynamic, international and multicultural work environment.