About this role
Reedsy
A friendly place for authors to learn, create and market the best indie books
Growth Stage
Expanding market presence
Top Investors
This company has received a significant amount of investment from top investors
Growing fast
Showed strong hiring growth in the past month
Growth Stage
Expanding market presence
Top Investors
This company has received a significant amount of investment from top investors
Growing fast
Showed strong hiring growth in the past month
Save
Apply Now
About the job
Customer Happiness Manager - Remote Anywhere
- $25k – $45k • No equity
- |Remote ( Everywhere )
- |5 years of exp
- |Full Time
Reposted: 3 weeks ago
Hires remotely in
Everywhere
Remote Work Policy Remote only
Company Location
London
Visa Sponsorship Not Available
RelocationNot Allowed
Skills
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Conversion Rate Optimization
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Technical Support
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ZenDesk
-
Intercom
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Hiring contact
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Carolina Escobar
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Recruiter
-
London
About the job
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
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5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
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Experience automating support processes
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Great understanding of on-boarding and conversion rate optimization (CRO) techniques
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Entrepreneurial minded
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Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
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Native-level English speaker
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Availability to work every other weekend.
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Bonus Points
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Previous experience working for a marketplace and/or in a creative industry
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Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
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A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat
Salary range:
-
$25k – $45k
-
Apply Now
About the company
Reedsy
Actively Hiring More jobs A friendly place for authors to learn, create and market the best indie books11-50 Employees
London
11-50
Limited Company
Digital Media
Publishing
E-Books
Writers
Growth Stage
Expanding market presence
Top Investors
This company has received a significant amount of investment from top investors
Growing fast
Showed strong hiring growth in the past month
Learn more about Reedsy
Funding
AMOUNT RAISED
Undisclosed amount
FUNDED OVER 3 rounds
Rounds
U Undisclosed amount
Unknown - Apr 2020+2
View Reedsy's funding history
Perks
Paid maternal and paternal leave
Equity benefits
Remote friendly
Reedski, our annual ski trip
Explore Reedsy's perks and benefits
Founders
Matthew Cobb The Art Department • 12 years
Nottingham
Ricardo Fayet CMO • 12 years
Madrid
Vincent Durand CTO • 12 years
Paris
View the team
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