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Customer Fulfillment Specialist

Chubb America Service Corporation
onsite
Malaysia

About this role

Job title: Customer Fulfillment Specialist

Job Description

The position is responsible to support the organization in driving and managing customers communication, enquiries and complaints via various channels such as chat, social media, phone calls and emails.

The Customer Experience – Complaint Management Executive is responsible for supporting the organization in driving and managing customer communication, enquiries, and complaints through multiple platforms such as chat, social media, phone calls, and emails. This position is vital in our organization as it serves as a critical point of contact for complainants and stakeholders, ensuring that their concerns are addressed appropriately.

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