Customer Framework Office Graduate

Customer Framework Office Graduate

About the position

The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Office Graduate to gain exposure and hands-on start to a career in compliance, security assurance and customer trust.

You will gain real experience supporting our sales team on customer questionnaires, RFIs and RFPs for large enterprise customers, and on reviewing Restricted Party Screening (RPS) alerts.

Along the way you will be exposed to Sales, Legal, Security and other subject matter experts, and learn how they work together.The pace is fast, and that is where the learning happens. If you are proactive, organized and keen to learn on the job, you will build skills and a network that will serve you well for the rest of your career. No previous RFP or compliance experience is needed: we will teach you what you need to know.

Key Responsibilities

You will learn the trust and assurance process end to end, building practical experience with support from experienced colleagues. Over the period, you will:

• Be a first point of contact for Go-to-Market, Legal and the wider GCO team, building your confidence in communicating with stakeholders across the business.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Learn how to respond to customer RFIs, RFPs and security questionnaires within agreed SLAs.
• Manage timescales, expectations, and interpersonal relationships.
• Create customer account access requests and answer customer queries on Safebase.
• Review and respond to Restricted Party Screening alerts and escalate as necessary.
• Learn all aspects of all of the workstreams within GCO
• Support the delivery of GCO objectives.
• Engaging in various projects to enhance professional development.

Qualifications and Essential Skills:

• A degree/experience in one of the following areas: IT/technical audit, risk management, corporate governance, project management, business administration

• Proficiency with using MS Office suite and knowledge of communication tools such as Zoom, Slack, LinkedIn, Intranet

• Self-motivation with an ability to plan and prioritize work effectively, holding themselves and others accountable to deadlines and deliverables

• Strong communication and organisational skills with the ability to multi-task and problem-solve, with good attention to detail

• Ability to work in a fast-paced environment with changing and competing priorities

• Teamworking: Passion for and ability to help and support others to achieve team or project goals

• Strong work ethic and willingness to learn

• Ability to manage and prioritize objectives with overlapping time constraints

• The ability to work independently and as a team member

• Belonging at Mimecast

• Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

• We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

• We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

• Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

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Note from Mimecast:

• The safety and security of our candidates is a top priority. Fraudulent attempts targeting job seekers are increasing, particularly through professional networking platforms like LinkedIn.

• Threat actors may impersonate hiring managers, recruiters, and/or executive leaders. We will never ask for sensitive personal or financial information via LinkedIn and/or other collaboration and social media channels or via unofficial email services.

• All legitimate job opportunities are listed on our official website. If in doubt, contact us directly to verify any communication you receive.

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