About this role
Customer Experience & Traveler Support Co-Op
Cambridge, Massachusetts
$22/hour, on-site M-TH 9-5:30pm, option to work from home on Fridays
Tuesday, January 19th, 2027 - June 2027
Position Overview:
We are seeking a motivated and detail-oriented Customer Experience and Traveler Support Co-Op to temporarily join our team. This role offers a unique opportunity to gain hands-on experience in customer service, account administration, and event coordination. The co-op will assist Account Managers and Traveler Support Specialists in creating impactful materials, handling customer correspondence, and supporting loyalty initiatives to enhance customer satisfaction.
Key Responsibilities
Material Creation:
- Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral.
Customer Correspondence:
- Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries.
Customer Chat Support:
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Spend 10-20 hours a week responding to customer inquiries via Salesforce chat.
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Customer
Experience
Enhancement:
- Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data.
Administrative Support:
- Provide general support to Account Managers and Traveler Support Specialists.
Group Leader Loyalty Events:
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Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience.
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Manage event-related correspondence, including invitations, confirmations, and follow-up communications.
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Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis.
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Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities.
Qualifications
Education
- Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field.
Skills
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Strong written and verbal communication skills.
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Excellent organizational and multitasking abilities.
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Analytical mindset with the ability to interpret data and generate actionable insights.
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Attention to detail and a proactive approach to problem-solving.
Experience
- Previous internship or work experience in customer service, business development, marketing, or event coordination is a plus but not required.
What You’ll Gain:
- Hands-on experience in customer experience management, business development, and event coordination.
- Insight into market research, competitive analysis, and loyalty program management.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- Skills in creating professional materials, handling client communications, and organizing events.
- Networking opportunities and mentorship from experienced professionals.