Customer Experience Technical Associate

Enartia, part of team.blue – Customer

Experience

• Technical Associate

Role:

• Enartia, part of team.blue, looking for a Customer

Experience

• Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements.

Key Responsibilities

• Provide technical support for Hosting and related services through tickets/chat/phone
• Partial infrastructure monitor
• Mentoring HelpDesk Agents
• Inform HelpDesk about widespread problems and keep them updated
• Escalate Tickets to Infrastructure
• Report Bugs to Developers
• Report probable Infrastructure Incidents to the infrastructure department and to the Managers
• Handling Cross sales / Up sales
• Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
• Advise Customers on developing their services
• Helping Migration Department with migrations
• Undertaking Developing Services
• Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.

Skills & Qualifications:

• Good Knowledge of Linux and Windows operating system environments

• Good Knowledge of web and DB servers, such as Apache, MySQL and MSSQL.

• Good Knowledge of mail services, such as postfix, dovecot, smtp,imap, pop3, sieve.

• Good Knowledge of DNS services, such as Bind , powerdns

• Expertise with Plesk or Cpanel

• Expertise with monitoring systems such as nagios, prometheus is a plus

• Expertise with CMS such as WordPress, Joomla, etc

• Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc

• Expert troubleshooting skills and strong attention to detail

• Exceptional written and verbal communication skills in Greek and English

• Cooperation skills and team spirit.

• Self-leadership skills and ability to take initiative.

• Provide professional and friendly customer support.

• "Come as you are"

• Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

• ESG

• "At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”

Location

Heraklion - Crete

Remote status Fully Remote

Employment type Full-time

Seniority Associate

LinkedIn Company Name Enartia

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.

Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.

Heraklion - Crete

Fully Remote

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